Message (Support Code) Appears

Error Regarding Power Cord Being Unplugged Is Displayed (Windows)

The printer may have been unplugged while it was on.

Check the error message that appears on the computer and click OK.

The printer starts printing.

See Unplugging the Printer to unplug the printer correctly.

Writing Error/Output Error/Communication Error (Windows)

1. Check1 If the ON lamp is off, make sure printer is plugged in and turn on.

   The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

2. Check2 Make sure USB cable is securely plugged in to printer and computer.

   When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.
   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

3. Check3 Make sure Printer Driver is installed correctly.

   Uninstall the Printer Driver following the procedure described in Deleting the Unnecessary Printer Driver and click here to reinstall it.

4. Check4 Check device status from your computer.

   Follow the procedure below to check the device status.

   1. Select Control Panel > Hardware and Sound > Device Manager.

      Note

      • If the User Account Control screen appears, select Continue.

   2. Open USB Printing Support Properties.

      Double-click Universal Serial Bus controllers and USB Printing Support.

      Note

      • If the USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer.

        • Check2 Make sure USB cable is securely plugged in to printer and computer.

   3. Click General tab and check for a device problem.

      If a device error is shown, see Windows Help to resolve it.

Other Error Messages (Windows)

1. Check If an error message appears outside printer status monitor, check the following:

   • "Could not spool successfully due to insufficient disk space"

     Delete any unnecessary files to increase the amount of free space on the disk.

   • "Could not spool successfully due to insufficient memory"

     Close other applications to increase the available memory.

     If you still cannot print, restart your computer and retry the printing.

   • "Printer driver could not be found"

     Uninstall the Printer Driver following the procedure described in Deleting the Unnecessary Printer Driver and click here to reinstall it.

   • "Could not print Application name - File name"

     Try printing again once the current job is complete.